Effective date: October 20, 2026
Last updated: October 22, 2026
Koomilio (“Koomilio,” “we,” “us,” or “our”) provides communications and workflow tools for small businesses. This Privacy Policy describes how we handle personal information collected through our website, contact forms, and SMS and business communications. It applies to koomilio.com and services that link to this policy.
We will update this policy as our services and data processing activities change.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: your name, email address, and telephone number when you submit them.
- SMS enrollment information: the phone number you provide, your consent selection, and, where available, the date, time, and source of your consent.
- Message information: SMS content, sender and recipient numbers, message IDs, delivery statuses, timestamps, and responses such as STOP and HELP.
- Technical information: basic server logs, IP addresses, browser or device details, and information necessary to operate and secure our website.
- Communications: information you include when you contact us for support or inquiries.
2. How We Use Information
We use information to operate our services; deliver requested SMS verification codes and transactional notifications; record and honor consent preferences; respond to inquiries; diagnose technical problems; prevent abuse; maintain security; and comply with applicable laws and messaging requirements.
3. SMS Messaging and Consent
If you voluntarily opt in to Koomilio SMS communications, we may send verification codes and non-marketing account-related or operational notifications to the mobile number you provide. Message frequency varies. Message and data rates may apply. Consent to receive SMS is not a condition of purchase.
You can opt out at any time by replying STOP to a message. For assistance, reply HELP or email support@koomilio.com. We may retain limited information necessary to honor an opt-out request.
Mobile information sharing: We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. SMS consent is not transferred to unrelated parties. We may disclose information to messaging providers and other service providers solely as necessary to deliver requested messages and operate our services, subject to appropriate safeguards.
4. When We Share Information
We may share information with service providers that help us host our website, maintain systems, or deliver SMS messages (including our telecommunications provider, Telnyx), only as needed to provide those services. We may also disclose information if required by law, to protect rights or safety, or in connection with a legitimate business transaction where permitted by law. We do not sell personal information.
5. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including troubleshooting, consent records, legal obligations, and security. Retention periods may vary by data type. You may contact us to request deletion, subject to legal or operational requirements.
6. Data Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No internet transmission or storage system is completely secure.
7. Your Choices and Privacy Requests
You may request access to, correction of, or deletion of personal information associated with your account by emailing admin@koomilio.com. We will review requests and respond as required by applicable law. You may unsubscribe from SMS at any time by replying STOP.
8. Cookies and Website Analytics
Our website may use essential cookies or similar technologies required for basic functionality and security. If we introduce nonessential analytics or advertising technologies, we will update this policy and provide applicable notices or choices.
Website Activity and Data Transparency
We collect certain information about how visitors use our website, including browser identifiers and website activity information. This helps us recognize returning visitors, better understand visitors’ and customers’ needs, improve the website experience, respond to inquiries, and maintain reliable and secure services. Some information may be associated with details you choose to submit to us.
9. Children's Privacy
Koomilio's services are intended for business users and adults, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us.
10. External Links
Our website may link to third-party websites. Their privacy practices are governed by their own policies, not this one.
11. Changes to This Policy
We may update this Privacy Policy as Koomilio evolves. We will post the revised version here and update the “Last updated” date. Material changes will be communicated when required by law.
12. Contact Us
For questions about this policy or SMS communications, contact our support team. For account-related privacy requests, contact our account administration team:
Koomilio
Support: support@koomilio.com
Account administration: admin@koomilio.com
Website: https://koomilio.com